Privacy
Policy

The Crown Inn, Lea
Last updated: 25th May 2025

1. Who We Are

The Crown Inn is a family-run pub and accommodation venue based in Lea, Herefordshire. Our website is operated by The Crown Inn for the purposes of promoting our business, enabling table and room bookings, and communicating with our guests.

2. What Information We Collect

We may collect and process the following data about you:

  • Name
  • Contact details (email, phone number, postal address)
  • Booking information (dates, number of guests, special requests)
  • Payment details (where applicable and securely processed by third-party providers)
  • Marketing preferences
  • Any other information you choose to provide (e.g. via contact forms)

3. How We Use Your Information

We use your information to:

  • Manage bookings and enquiries
  • Provide customer service and support
  • Improve our services and website
  • Send occasional updates or offers (if you opt in)
  • Meet legal obligations (e.g. accounting or licensing requirements)

4. Sharing Your Data

We do not sell your data to third parties. We may share limited data with:

  • Our booking providers (e.g. ResDiary for tables, Rezcontrol for rooms)
  • Payment processors
  • IT service providers helping us run the website
  • Legal or regulatory bodies if required by law
  • All providers are required to comply with data protection regulations.

5. How Long We Keep Your Data

We only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:

info@thecrowninnlea.co.uk

7. Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your cookie settings at any time via your browser preferences

8. Mailing List

If you opt in to our mailing list, we will use your name and email to send occasional updates or offers. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Contact Us

For any privacy-related questions or data requests, please contact:

The Crown Inn
The Green
Lea
Ross-on-Wye
Herefordshire
HR9 7JZ

info@thecrowninnlea.co.uk